Classic Margarita Mix

CUSTOMER SERVICE AND RETURN POLICY

AGAVE MEXICO PRODUCTS

If you are not satisfied with your AGAVE MEXICO product order, please contact info@agavemexico.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.

We are happy to accept returns or re-send bottles for orders that meet one or more of the following conditions:

  Agave Mexico Mix bottle is flawed. In this instance, we require that you return the remaining flawed product(s), including any open bottles, for us to test.
  We sent the wrong mix bottle. In this instance we will have you ship us the incorrect items and we will send the correct items upon receipt.
  Bottles shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability. We will ship our replacements upon confirmation of damage.
  PLEASE NOTE: If bottles arrive visibly damaged, please contact us within three days of the shipment’s arrival to explain the issue.

We unfortunately are unable to accept returns for Agave Mexico Mix product orders that meet the following conditions:

  Damage or delays caused by failed delivery attempts through no fault of the shipper.
  You don’t like the taste.
  You received the Agave Mix Bottle as a gift.
  You bought too many Agave Mix bottles .

If you need to return a bottle, please keep the items in as close to the condition in which you received it as possible. This includes opened bottles. Doing this helps us better evaluate potential flaws in the Agave Mexico packaging.

In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the Agave Mexico Mix/es back to us free of charge.

Upon receipt of a returned flawed, damaged or incorrect bottle of Agave Mexico Mix/es, we will send a replacement bottle to you free of charge or place a credit on your account in the amount of the returned Agave Mexico Mix/es.