SHIPPING & RETURNS

Shipping and Online Ordering
SHOPPING FOR AGAVE MEXICO & FULFILLMENT OF ORDERS

WHERE WE SHIP TO

We ship to all states in the Continental US, plus DC, as well as

Hawaii and Alaska.

SHIPPING TIME FRAME & TRACKING

It is our goal to fulfill and ship all orders within 1-3 business days after an order is placed. Fulfillment time depends on what time of day the order is placed and what day the order is placed. Customers will be notified if product out-of-stock issues or other issues like the weather may cause delays in shipment.

When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.

Orders are shipped from California, and generally take 1-7 days for delivery when shipped ground. Orders to Illinois, Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states.

If it has been more than three business days and you have not received a tracking email, you may contact info@agavemexico.com for assistance.

We recommend that customers on the East Coast place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

SHIPPING CARRIERS

Agave Mexico assumes no liability for mixes damaged due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the Agave Mexico Mix upon delivery. The most frequent cause of damaged to a Mix is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

CUSTOMER SERVICE AND RETURN POLICY

AGAVE MEXICO PRODUCTS

If you are not satisfied with your AGAVE MEXICO product order, please contact info@agavemexico.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.

We are happy to accept returns or re-send bottles for orders that meet one or more of the following conditions:

  Agave Mexico Mix bottle is flawed. In this instance, we require that you return the remaining flawed product(s), including any open bottles, for us to test.
  We sent the wrong mix bottle. In this instance we will have you ship us the incorrect items and we will send the correct items upon receipt.
  Bottles shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability. We will ship our replacements upon confirmation of damage.
  PLEASE NOTE: If bottles arrive visibly damaged, please contact us within three days of the shipment’s arrival to explain the issue.

We unfortunately are unable to accept returns for Agave Mexico Mix product orders that meet the following conditions:

  Damage or delays caused by failed delivery attempts through no fault of the shipper.
  You don’t like the taste.
  You received the Agave Mix Bottle as a gift.
  You bought too many Agave Mix bottles .

If you need to return a bottle, please keep the items in as close to the condition in which you received it as possible. This includes opened bottles. Doing this helps us better evaluate potential flaws in the Agave Mexico packaging.

In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the Agave Mexico Mix/es back to us free of charge.

Upon receipt of a returned flawed, damaged or incorrect bottle of Agave Mexico Mix/es, we will send a replacement bottle to you free of charge or place a credit on your account in the amount of the returned Agave Mexico Mix/es.